Refund policy

At Élanora, every order is prepared with care and we want your experience to feel considered from the moment your order is placed.

For hygiene and product-integrity reasons, opened or used hair-care products cannot be returned or exchanged. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the item and packaging.

Eligible issues will be reviewed individually, and when approved, Élanora will arrange an appropriate replacement or refund.

Orders that have already entered processing or shipment cannot be cancelled or altered. Please review your shipping details carefully before completing your purchase.

Refunds, when approved, are returned to the original method of payment. Processing times may vary depending on your financial institution.

We reserve the right to decline requests that fall outside the conditions above or where there is evidence of misuse, excessive claims, or circumstances beyond Élanora’s responsibility.